FAQs
What is Cra-Z-Art’s corporate address and telephone #?
Official address is 1578 Sussex Turnpike, Randolph, NJ 07869. The customer service phone number is 1-800-272-9278.
Do you have instructions for your products?
Some instructions and product demos are posted on our website, in the “Product Info” tab. If you need further help, please contact our customer service department at consumeraffairs@cra-z-art.com or 1-800-272-9278. Please provide the 5-digit item number located above the barcode on the box.
What is your return policy for items purchase on the website?
We have a 30-day return policy and a 90-day warranty (excluding stationery items). All returns must have an authorization number issued by our consumer affairs department.
What if a toy I purchased does not work or is broken, etc.?
We apologize and this is a rare occurrence but please contact our customer service department at consumeraffairs@cra-z-art.com or 1-800-272-9278 and have the batch # and proof of purchase available.
I need refills for my toy. How can I order/purchase?
Mix refills for items like Cotton Candy Maker, Snoopy Sno Cone, Ice Cream, etc. can be purchased from our on-line site at www.cra-z-artshop.com. They are also available at most major retailers such as Wal-Mart, Target, and other specialty shops.
My puzzle is missing a piece.
Be sure to check under the couch 😉! Please contact our customer service department at consumeraffairs@cra-z-art.com or 1-800-272-9278. We apologize for the inconvenience and would like to send you a new puzzle as a replacement. We will replace your puzzle with a puzzle of the same piece count and a value equal to or greater than your current puzzle, from the same collection. We will need the following information from the puzzle box.
- The name of the puzzle (kodak, puzzle bug, Abraham hunter)
- The piece count of the puzzle
- The title of the puzzle (for Kodak it’s located on the back of the box)
- The name of the store where you purchased the puzzle.
- The item number (4-digit number near the bar code)
- The tracking number (this is a long series of numbers and letters on the same side of the box as the barcode)
- Your full name and address
How do I obtain/replace parts that I’ve lost?
Contact our customer service department at consumeraffairs@cra-z-art.com or at 1-800-272-9278. Please be prepared to have the following information:
- name of item
- when purchased or received
- parts needed
- product item number
Alternatively, you could contact us via our website by going to the “Contact Us” page and filling out the brief form so we could determine how to best answer your question.
How do I remove Softee Dough from carpet, upholstery, fabric, etc.?
To remove Softee Dough from most fabrics, let dry, then use a brush with hard bristles and vacuum.
How do I remove slime off carpet or fabric?
Cra-Z-Slimy will wash easily from skin and most carpets and children’s fabrics by immediately using soap and warm water. For Best Results: Do not use pre-wash or chlorine bleach. Wash in hot cycle, repeat if needed. Keep away from wallpaper, painted walls, furniture, carpeting and all other materials that cannot be laundered.
What are the ingredients in Softee Dough?
We do not share specific ingredients as they are proprietary. However, the main ingredients in dough are wheat and flour. Softee Dough DOES contain gluten. Packages that contain gluten are clearly marked. Our Softee Dough is non-toxic.
Where can I buy a Cra-Z-Art product?
Cra-Z-Art product is available at our on-line store at www.cra-z-artshop.com as well as most major retailers and specialty stores including Wal-Mart, Target, and Amazon. Our crafts products are also available at Michaels, Hobby Lobby, etc.. Stationery products are also available at Staples.
The product I want to order is out of stock on your website, how can I order?
If an item is out of stock on our on-line store, it can’t be ordered. However, we are frequently re-stocking when more items come in. We will update the site to reflect that item is available. You may also contact consumeraffairs@cra-z-art.com for more information.