Please visit our Contact Us page and select "Replacement Part / Warranty." Include the product name, item number, a description of the missing part, and your mailing address so we can assist you.

Yes. Please submit a request through our Contact Us page and select "Missing Puzzle Piece." Include the puzzle title, piece count, and any information from the box.

Some instructions, tips, and product demonstrations are available on our website under the Product Info section. If you need additional assistance, please contact our Consumer Affairs team and have the 5-digit item number from your product packaging available.

If you placed an order via our website, please contact us with your order number, and we will be happy to assist.

If your product is missing a part, please visit
our Contact Us page and select "Replacement Part / Warranty." Include
the product name, a description of the missing part, and your mailing address
so we can assist you.

A receipt may be requested in some situations, but not all. Please provide as much information as possible when submitting your request.

The item number is typically located above the barcode on the product packaging. Having this number available will help us
assist you more quickly.

Yes. We recommend keeping your product packaging until you are satisfied with your purchase. The packaging contains essential
information, such as the item number and batch code, which may be needed if you
contact us about a replacement part, warranty request, product question, or
safety concern.

Yes. Please contact us through the Contact Us page and provide photos of the damage, the product packaging, and any available
purchase information.

Many products include instructions and troubleshooting tips on the packaging. If you are still experiencing issues, please contact our Consumer Affairs team for assistance.

Most replacement requests are processed within 7–14 business days, although timing may vary depending on product availability
and shipping location.

Yes. Please submit a request through our Contact Us page and select "Missing Puzzle Piece." Include the puzzle title, piece count, and any information from the box.

The puzzle title, piece count, and item number can usually be found on the box packaging.

No. Because puzzle pieces are unique to each production run, we cannot replace individual pieces. Depending on availability,
we may be able to provide a replacement puzzle.

Items purchased directly from our website may be returned within 30 days of purchase. Most products are also covered by a 90-day warranty (excluding stationery items). All returns require a return authorization number issued by our Consumer Affairs department.

If you placed an order through our website,
please contact us with your order number and we will be happy to assist.

Shipping times vary based on destination and product availability. Most orders ship within 7-14 business days.

No, Unfortunately we are unable to ship
internationally currently.

If your order has not yet shipped, we may be able to make changes. Please contact us as soon as possible.

Some instructions, tips, and product demonstrations are available on our website under the Product Info section. If you need additional assistance, please contact our Consumer Affairs team. Please have the 5-digit item number from your product packaging available.

Allow the dough to dry completely. Once dry, use a stiff-bristled brush to loosen the material and vacuum thoroughly.

Cra-Z-Slimy can typically be removed from skin using warm water and soap. It can be removed from fabrics and carpets using warm water and white vinegar. Apply the mixture and blot. Repeat until removed. For best results with clothing, wash the item in hot water and repeat if necessary. Do not use pre-wash products or chlorine bleach. Keep slime away from wallpaper, painted surfaces, furniture, carpeting, and other materials that cannot be laundered.

Recommended ages are listed on the product packaging and product detail pages.

Yes. Our products are tested to meet all
applicable safety standards and regulations.

The specific formula for Softee Dough is
proprietary and is not publicly disclosed. However, the primary ingredients include wheat and flour. Softee Dough contains gluten and is clearly labeled as such on applicable packaging. Softee Dough is non-toxic.

No. Cra-Z-Art products are never tested on
animals.

Our products are manufactured in various locations around the world, including company-owned facilities in the United States. Cra-Z-Art operates manufacturing
facilities in Tennessee and Florida, as well as facilities that support our global operations.

Our products are available at many major
retailers and online marketplaces. Check our product pages or retailer websites
for current availability.

Some products are seasonal, retailer-exclusive, or may have been discontinued.

Yes. Selected products are available for
purchase through our website.

Visit our Contact Us page and submit your
inquiry. Our team will respond as quickly as possible.

Please use the Contact Us form and select
"Business / Sales Inquiry."

For licensing inquiries, please contact us on
the Contact Us page and provide details about your opportunity.

Cra-Z-Art headquarters is in Randolph, New
Jersey, with offices and manufacturing facilities supporting customers throughout North America and around the world.